Refund policy

We are confident you will be pleased with your Six Moon Designs equipment. However, if for some reason your purchase from Six Moon Designs does not meet your needs, you may return any unused items within 30 days for a full refund (less shipping charges). Returned items must be new and in a condition where they are able to be resold. If setting up a tent to test it out, make sure you do so in an area that is clean. Items showing wear, containing debris, or possessing any other condition that prevents them from being resold, are not entitled to a full refund. 

Please thoroughly inspect your item. We do a thorough check, but sometimes things slip through. So make sure you check it out. Load up your pack with all your gear and take it for a walk. Set up your tent before you hit the field. You may need several attempts to learn the best technique to achieve the perfect pitch.

What Can't Be Returned:

• Products that have been used in the field and/or are dirty.
• Stakes that have been used to set up a tent on trial runs. Use an alternate set of stakes for setting up your tent until you are happy.
• Footprints and accessories that have been opened or used.
• Seam-sealed tents that have not been sealed by us. Please set up your tent and check it out before you attempt to seam seal it.
• Gear where a custom modification has been requested.
• Items sold as either Discontinued or Scratch & Dent. So before ordering these items make sure you really want them.
• Products purchased from retail establishments. Please return your item to the place of purchase. 

*NOTICE: We have received returned products that could not be considered “new condition” due to stains, hair, debris, or odors. Some personal care products may inadvertently stain fabrics. Gear can also absorb odors from food or personal odor products. Please use caution with products until you are certain you are keeping them, as we may not be able to refund an item that is not sellable as new to another customer.